The School
Brisbane Grammar School is a non-denominational boys’ school of about 2000 students (Years 5 to12) overlooking the Brisbane CBD. The School maintains a 150-year strong tradition of academic excellence, extensive cocurricular activities and student wellbeing programs. We are fortunate to have a team of dedicated and professional staff who provide an exceptional learning environment responsive to the needs of our students.
Our Community
At Brisbane Grammar School, we take pride in our dedicated and professional staff, who are part of the School's achievements. The School values professionalism and fosters a dynamic culture of innovation and collaboration. The School supports creativity within a supportive environment where teamwork is encouraged both within and across disciplines.
About the Role
This is a fixed-term contract for 1 Year.
The IT Infrastructure Engineer provides support for the School’s IT infrastructure environment. The position provides the first tier of IT support to resolve service requests and liaises with the School’s Manage Service Providers (MSP) in the ongoing management of infrastructure.
The IT Infrastructure Engineer works in close collaboration with the school community and third party vendors to provide a seamless service for clients within BGS. The position supports the Director Infrastructure & Applications.
Roles may evolve and change over time, in line with the changing strategic and operational requirements of the organisation to deliver quality services to our community.
Core Accountabilities
- To provide support of BGS’s IT infrastructure environment
- To provide level 1 technical support for the School’s network and Azure platform environments
- To log and track support tickets escalated to the School’s MSP’s for networks, infrastructure and cyber security
- To assist with the resolution of level 1 infrastructure support tickets such as permissions/access, mailboxes, etc.
- To utilise the School’s defined, formal change management procedures
- To operate the School’s Service Desk and drive the ‘student first’ experience
- To assist with the implementation and support of the audio-visual platforms in use at the School
- To work collaboratively and cocreate with other IT support staff and members of the Digital Learning team
- To assist the Director Infrastructure and Applications in the support of the School’s infrastructure and cyber security architecture
- To contribute to, and assist with, projects within the Infrastructure and Applications area.
- To deploy assets and other peripherals as required
- To ensure the School's asset registers are maintained and accurate
- To provide training in digital literacies and assisting the community in building digital competencies
- To assist with the development of the IT knowledge base and self service
- To contribute to development planning and digital projects for BGS’s infrastructure platforms
- To assist in the increase in digital literacy and maturity of BGS workforce and students. Support the increase in digital maturity and literacy in accordance with the Digital Literacy strategy, framework, and metrics
- The incumbent is required to undertake other duties, projects or tasks as directed, which are within his/her skills, competence, and training, and undertake job-specific training and development. Consultation will occur as part of this process.
The position may require:
· Work across multiple sites
· After hours work
Essential Criteria
- Hold relevant tertiary qualifications; or relevant experience in IT or related fields
- High level expertise in technical support of tablet PC and desktop computing and audio visual in a corporate environment
- Demonstrated knowledge of IT service management methodologies (ITIL)
- Demonstrated knowledge of digital learning and ways to increase digital literacy
- Demonstrated ability to work collaboratively to achieve school objectives
- Demonstrated ability to participate effectively in cross-disciplinary teams
- Proven ability to effectively communicate in both written and verbal means
- Demonstrated ability to build and maintain effective working relationships with customers, colleagues and suppliers
Desirable Criteria
- Professional accreditation relevant to the role
- Knowledge of current and emerging trends relevant to education and digital learning technology
- Specific knowledge and experience of the School’s IT software and hardware, particularly those involved in classroom delivery.
- Demonstrated ability to plan and manage technical projects
Our values: learning, respect, endeavour, community and leadership, reflect the culture of our school. They are the ‘glue’ that brings us all together in achieving our vision of being the best school for boys in Australia. Employees are expected to support, and feel supported by, our shared values.
The School’s EdTech Behavioural Charter enables success when, as a team, we deliver exceptional IT customer service through:
- Communication & Teamwork
- Accountability & Ownership
- Service Delivery
- Customer Focus
- Decision Making
Application Process
Brisbane Grammar School recognises the value of diverse thinking and we encourage qualified candidates from diverse backgrounds to apply. To better understand what it means to join BGS, please review the information on our website and social media accounts before submitting your application. You should also familiarise yourself with our key policies and procedures available on the School website, which may assist you during the recruitment process.
Our organisation is committed to protecting children and young people from harm. We require all applicants to undergo a screening process prior to appointment, and all applicants are to hold a valid Blue Card or QCT Registration before commencement. Candidates must disclose any information relevant to their eligibility to engage in activities involving children.
BGS reserves the right to remove job advertisements earlier than the closing date due to business requirements.
BGS is an Equal Employment Opportunity employer committed to fostering a diverse, inclusive, and culturally safe workplace where everyone feels respected, valued, and empowered to thrive. Our recruitment process is designed to be inclusive and accessible. If you require adjustments at any stage, please let us know — we’re here to support you.
